We’re surrounded by objects and systems that are too big or too opaque to understand — everything from the global banking system, to the Edgerank algorithm Facebook uses to order your newsfeed […] And the effect of this alienation is felt subtly: I believe it means we can never build a good mental model of the technologies we use. We’re constantly having our expectations slightly violated, we feel a little itchy, like we don’t fit comfortably in our own world.

Matt Webb in The Virtual Haircut That Could Change the World | Wired Design.

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